Shipping Policy

Effective Date: January 2024

Last Updated: January 2024

1. Shipping Methods and Carriers

Trippies Clothing ships worldwide from Sierra Leone using various shipping carriers and methods selected at our discretion based on reliability, efficiency, cost, and destination.

We reserve the right to:

2. Shipping Costs

Shipping costs are calculated based on:

Shipping costs will be provided and agreed upon before order confirmation. All shipping costs are non-refundable unless the shipment is lost or damaged due to our error or carrier negligence.

Free shipping offers, if available, apply only to standard shipping methods and may exclude custom orders, oversized items, or international destinations. Any free shipping offers are subject to change or cancellation at any time without notice.

We reserve the right to adjust shipping costs if actual shipping costs exceed the quoted amount due to incorrect weight or dimension information provided by the customer.

3. Order Processing Times

3.1 Standard Orders

Most standard orders are ready to ship within 7-14 business days from the date of order confirmation and payment receipt. Processing times may vary depending on:

3.2 Custom Orders

Custom orders, including custom sizing, design modifications, and special requests, may take longer. Estimated processing times for custom orders will be communicated during order confirmation and may range from 14-30 business days or longer depending on complexity.

Processing times are estimates only and are not guaranteed. We are not liable for delays in processing times unless caused by our gross negligence or willful misconduct.

4. Shipping Times and Delivery

4.1 Estimated Delivery Times

International delivery times vary by destination and shipping method:

These are estimated delivery times only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including but not limited to:

4.2 Delivery Responsibilities

Once we ship your order and provide tracking information, delivery becomes the responsibility of the shipping carrier. We are not responsible for delays, lost packages, or delivery issues caused by:

5. Order Confirmation and Payment

Orders will be processed only after:

You will receive an order confirmation email containing order details and estimated shipping date. This confirmation does not guarantee shipment by a specific date but represents our best estimate.

We reserve the right to delay or cancel orders if payment is not received within the agreed timeframe or if payment is disputed or reversed.

6. Tracking Information

Tracking information will be provided via email once your order has been shipped. You can use this tracking information to monitor your shipment's progress.

We are not responsible for:

7. Shipping Address

You are responsible for providing a complete and accurate shipping address. We are not responsible for:

If you provide an incorrect address and the package is returned to us, you will be responsible for additional shipping costs to reship to the correct address. We reserve the right to charge an additional processing fee for address corrections.

We are not obligated to reship packages returned due to incorrect addresses. If you wish to reship, you must place a new order and pay applicable shipping costs.

8. Lost, Stolen, or Undelivered Packages

8.1 Our Responsibility

We are only responsible for lost, stolen, or undelivered packages if:

8.2 Carrier Responsibility

Once a package is tendered to the shipping carrier with proper documentation, the carrier assumes responsibility for delivery. We are not responsible for:

8.3 Insurance

We recommend purchasing shipping insurance for valuable orders. Insurance is not automatically included unless specifically purchased. We are not responsible for uninsured losses unless caused by our gross negligence.

If you do not purchase insurance, you accept responsibility for any loss or damage that occurs during shipping.

9. Damaged Packages

9.1 Inspection Upon Delivery

You must inspect packages immediately upon delivery. If a package appears damaged:

9.2 Our Responsibility

We are only responsible for damage that occurs:

9.3 Carrier Responsibility

Damage that occurs during shipping is the responsibility of the shipping carrier. We will assist you in filing a claim with the carrier, but we are not responsible for:

9.4 Claims Process

To file a damage claim:

We reserve the right to determine the validity of damage claims and the appropriate resolution, which may include repair, replacement, or refund, at our sole discretion.

Claims filed more than 48 hours after delivery may be denied.

10. Customs and Duties

10.1 Customer Responsibility

International customers are solely responsible for:

10.2 Customs Information

We will provide accurate customs documentation based on the information you provide. However, we are not responsible for:

10.3 Refused Shipments

If a package is refused by customs or returned to us due to customs issues:

11. Returns and Refunds Due to Shipping Issues

If you choose to return an item due to shipping-related issues (excluding damage or loss due to our error):

12. Force Majeure

We shall not be liable for delays or failures in shipping caused by circumstances beyond our reasonable control, including but not limited to:

In the event of force majeure, we will use reasonable efforts to notify you and will resume shipping as soon as reasonably practicable. We are not obligated to provide refunds or compensation for delays caused by force majeure events.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TRIPPIES CLOTHING SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO SHIPPING, INCLUDING BUT NOT LIMITED TO:

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO SHIPPING SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCTS AND SHIPPING COSTS FOR THAT SPECIFIC ORDER.

WE ARE NOT LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING FROM SHIPPING DELAYS OR PROBLEMS.

14. Indemnification

You agree to indemnify, defend, and hold harmless Trippies Clothing, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, actions, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

15. Dispute Resolution

Any disputes arising out of or relating to shipping shall be resolved in accordance with our Terms of Service, including the dispute resolution and governing law provisions.

16. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

Your continued use of our services after changes to this Shipping Policy constitutes acceptance of those changes.

17. Contact Us

For shipping inquiries, issues, or questions about this Shipping Policy, please contact us at:

Email: kingtrippies6@gmail.com
Phone: +232 30 748 905
Address: Freetown, Sierra Leone

Please include your order number and tracking information when contacting us about shipping issues.

18. Acknowledgment

By placing an order with Trippies Clothing, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.