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Privacy Policy

Effective Date: January 2024

Last Updated: January 2024

1. Introduction

Trippies Clothing ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or communicate with us.

By using our website or providing us with your information, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or provide us with your information.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

  • Contact us via email, phone, WhatsApp, or social media
  • Place an order or request a custom order
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys, contests, or promotions
  • Submit reviews, comments, or feedback
  • Create an account or profile

This information may include:

  • Personal identification information (name, email address, phone number, postal address)
  • Payment information (payment method details, billing address)
  • Order information (product preferences, measurements, customization requests)
  • Communication preferences
  • Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website addresses
  • Pages accessed and time spent on pages
  • Clickstream data
  • Device identifiers
  • Geographic location (general)

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookie preferences through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process, fulfill, and deliver your orders
  • Communication: To communicate with you about your orders, inquiries, and customer service matters
  • Customization: To create custom products according to your specifications
  • Marketing: To send you promotional materials, newsletters, and special offers (with your consent)
  • Website Improvement: To analyze website usage, improve our website functionality, and enhance user experience
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Fraud Prevention: To detect, prevent, and address fraud, security issues, and other harmful activities
  • Business Operations: To operate our business, manage our operations, and enforce our terms and policies

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processors
  • Shipping and logistics companies
  • Email service providers
  • Website hosting and analytics services
  • Customer service platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

  • Compliance with legal obligations
  • Response to subpoenas, court orders, or legal processes
  • Protection of our rights, property, or safety
  • Protection of the rights, property, or safety of our users or others
  • Prevention of fraud or other illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

You acknowledge and agree that:

  • Any information you transmit to us is done at your own risk
  • We are not responsible for circumvention of any privacy settings or security measures
  • We are not liable for any unauthorized access to or use of your information
  • You are responsible for maintaining the confidentiality of any account credentials

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We may retain certain information:

  • To comply with legal obligations
  • To resolve disputes and enforce our agreements
  • To protect our rights and prevent fraud
  • For legitimate business purposes

When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions for legal compliance, ongoing disputes, or legitimate business interests.

7.4 Objection and Restriction

You have the right to object to certain processing activities and to request restriction of processing.

7.5 Withdrawal of Consent

Where we rely on your consent for processing, you have the right to withdraw that consent at any time.

7.6 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

7.7 Exercising Your Rights

To exercise any of these rights, please contact us at kingtrippies6@gmail.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

We may need to verify your identity before processing your request. We reserve the right to refuse requests that are frivolous, excessive, or would require disproportionate effort.

8. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using our website or providing us with your information, you consent to the transfer of your information to countries outside your country of residence.

We will take appropriate safeguards to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy.

10. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on this page
  • Updating the "Last Updated" date
  • In certain circumstances, sending you an email notification

Your continued use of our website after any changes to this Privacy Policy constitutes acceptance of those changes.

If you do not agree with any changes to this Privacy Policy, you must discontinue use of our website and contact us to request deletion of your information.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TRIPPIES CLOTHING SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO:

  • THE USE OR INABILITY TO USE OUR WEBSITE
  • UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR INFORMATION
  • ANY BREACH OF SECURITY OR DATA BREACH
  • ANY ERRORS OR OMISSIONS IN THE CONTENT OF OUR WEBSITE
  • ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF OUR WEBSITE

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THIS PRIVACY POLICY OR YOUR USE OF OUR WEBSITE SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

13. Disclaimer of Warranties

WE MAKE NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, REGARDING THE SECURITY OF YOUR INFORMATION OR THE PREVENTION OF UNAUTHORIZED ACCESS TO YOUR INFORMATION.

WE DO NOT WARRANT THAT OUR WEBSITE OR OUR SECURITY MEASURES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

14. Indemnification

You agree to indemnify, defend, and hold harmless Trippies Clothing, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, actions, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your violation of this Privacy Policy or your use of our website.

15. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Sierra Leone, without regard to its conflict of law provisions.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Sierra Leone.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: kingtrippies6@gmail.com
Phone: +232 30 748 905
Address: Freetown, Sierra Leone

17. Acknowledgment

By using our website or providing us with your information, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Trippies Clothing

Authentic West African fashion handcrafted in Sierra Leone.

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